Your Privacy
Matters to
Ideal Protocol.

Ideal Protocol – Metabolism and Weight Management (“Ideal Protocol,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, how we share it, and how we protect it in accordance with applicable privacy and data protection laws.

Information We Collect

We may collect the following types of information:

Information You Provide

• Name, phone number, and email address
• Location preference, such as Roseville, Folsom, Sacramento, Elk Grove, or Virtual
• Appointment requests and communications
• Information related to your wellness goals or program interests, when voluntarily provided

Information Collected Automatically

• IP address, browser type, and device information
• Website usage data, such as pages viewed, time spent, and interactions
• Cookies and similar technologies

How We Use Your Information

We use your information to:

• Respond to inquiries and schedule consultations
• Provide coaching services and customer support
• Communicate with you regarding services, appointments, and follow-ups
• Improve our website, services, and user experience
• Measure marketing effectiveness and manage lead follow-up

Telehealth and Health Information

Ideal Protocol provides coaching and metabolic health support services. Medical consultations, when applicable, are conducted by independent licensed healthcare providers through a contracted telehealth provider network.

We may collect information related to your health goals or interests; however, medical information generated during telehealth consultations is created and maintained by licensed healthcare providers.

Healthcare providers and their systems are responsible for maintaining medical records in accordance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

Ideal Protocol works with partners that utilize appropriate administrative, technical, and physical safeguards to protect sensitive information.

How We Share Information

We do not sell your personal information.

We may share your information only as necessary with:

• Licensed healthcare providers involved in your care
• Pharmacy partners responsible for prescription fulfillment
• Service providers that support our operations, such as CRM systems, scheduling platforms, communication tools, and hosting providers
• Advertising and analytics partners for campaign performance and measurement, when applicable
• Legal or regulatory authorities when required by law

All third parties are expected to safeguard your information and use it only for authorized purposes.

Lead Forms and Advertising Platforms

If you submit your information through advertising platforms, such as Meta, Facebook, Instagram, or other lead forms, that platform may share your information with us. Your interaction with those platforms is governed by their respective privacy policies.

We use this information to contact you and provide requested services or scheduling assistance.

Text Messages and Phone Communications

By providing your phone number, you consent to receive calls and text messages from Ideal Protocol regarding scheduling, services, and follow-up communications.

Message and data rates may apply. You may opt out at any time by replying STOP to text messages or contacting us directly.

Cookies and Analytics

We use cookies and similar technologies to:

• Improve website functionality
• Understand user behavior
• Measure advertising performance

You may control cookies through your browser settings.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure.

While no system is completely secure, we take appropriate steps to protect your information.

Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Request access to your personal information
• Request correction or deletion of your information
• Opt out of marketing communications

You can unsubscribe from emails using the link provided or opt out of SMS by replying STOP. To make a request, please contact us using the information below.

Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Contact Information

If you have any questions about this Privacy Policy or would like to request access, correction, or deletion of your information, please contact us: